Support plans

From a free plan to a support custom 24×7.

Guaranteed answer times.
Personalized budgets.
Personal client engineer.

personalized help

Support Plans

Our experts will help you whenever you need. A personal customer engineer who understands your needs and is able to provide solutions that are best suited to your business will be available.

Telephone and ticket support 24×7

For when your critical services require assistance to be on-hand 24×7

Guaranteed response time

We guarantee a maximum response time to your incidents. If we fail to meet this, we will refund of the cost of that month’s support plan.

Ingeniero de cliente personal

We guarantee a maximum response time to your incidents. If we fail to meet this, we will refund of the cost of that month’s support plan.

Priority treatment by support engineers

Your most critical incidents will be placed at the top of the list for immediate attention.

we adapt to you

We include support plan prices

	Basic	Advanced	Premium
Prices	FREE	US$49/month	From $199/month
Commercial-technical assistance
Telephone and ticket during business hours
Telephone and ticket 24/7
Personal client engineer
Response Time	24 hours	10 hours	8 hours
Technical incidences
Guaranteed response time	8 hours	3 hours	2 hours
Service Status notifications
Telephone and ticket support during business hours
Telephone and ticket support 24/7
Priority treatment by support engineers
Out-of-warranty interventions

Guaranteed response time
Urgent treatment 24/7

*taxes not included

	Basic
Prices	FREE
Commercial-technical assistance
Telephone and ticket during business hours
Telephone and ticket 24/7
Personal client engineer
Response Time	24 hours
Technical incidences
Guaranteed response time	8 hours
Service Status notifications
Telephone and ticket support during business hours
Telephone and ticket support 24/7
Priority treatment by support engineers
Out-of-warranty interventions

Guaranteed response time
Urgent treatment 24/7

*taxes not included

	Advanced
Prices	US$49/month
Commercial-technical assistance
Telephone and ticket during business hours
Telephone and ticket 24/7
Personal client engineer
Response Time	10 hours
Technical incidences
Guaranteed response time	3 hours
Service Status notifications
Telephone and ticket support during business hours
Telephone and ticket support 24/7
Priority treatment by support engineers
Out-of-warranty interventions

Guaranteed response time
Urgent treatment 24/7

*taxes not included

	Premium
Prices	From $199/month
Commercial-technical assistance
Telephone and ticket during business hours
Telephone and ticket 24/7
Personal client engineer
Response Time	8 hours
Technical incidences
Guaranteed response time	2 hours
Service Status notifications
Telephone and ticket support during business hours
Telephone and ticket support 24/7
Priority treatment by support engineers
Out-of-warranty interventions

Guaranteed response time
Urgent treatment 24/7

*taxes not included